Last Updated: November 5, 2025
We at Captain Cook strive to ensure you are satisfied with your purchase. This policy explains our process for cancellations, returns, and refunds.
1. Order Cancellation
You may cancel your order by contacting our support team at +91 8308941400.
Orders can only be cancelled if they have not yet been dispatched.
If your order is successfully cancelled, the refund will be processed back to your original payment method within 5-7 business days.
2. Returns & Refunds
Due to the nature of food items / consumables, we follow strict quality and hygiene standards.
We only accept returns if:
- You received the wrong product
- You received a damaged or tampered product
- The product you received is expired at the time of delivery
3. Return Process
Notification: You must notify us within 24 hours of delivery if your product is damaged, incorrect, or expired. Any request after this timeframe cannot be accepted.
Proof Required: To initiate a return, please provide:
- Order ID
- Description of the issue
- Clear photos or video of the product + packaging box
Approval: Our team will review your request. If approved, we will arrange a reverse pickup.
Product Condition: Returned product must be unopened, unused, and in original packaging. We cannot accept returns for opened or used products.
4. Refunds
After we receive and verify the returned product, we will process your refund within 5-7 business days to the original payment method.
In case of wrong product delivered, we may offer replacement / exchange based on your preference.
5. Non-Returnable Items
We will not accept returns for:
- Opened / used / tampered products
- Products returned without original packaging
- Return requests made after 24 hours of delivery
6. Contact Us
If you have questions about Returns or Refunds, contact us:
Legal Name: Arjundas Chhagumal Agro Industries
Phone: +91 8308941400
Address: PWD 20/4, Near Shastri Park, Pimpri, Pune – 411017, Maharashtra, India